Care confirmed Privacy Policy

Care Confirmed, an operating division of CCI Research Inc. (hereinafter referred to as “Care Confirmed”),makes no representations or warranties, either express or implied, as to the accuracy of the information in these pages or its fitness for any purpose whatsoever. While every effort has been taken to ensure the accuracy of the information in these pages, their content is naturally subject to change without notice. In no event will CCI Research Inc. be held liable for any direct, indirect, special, incidental or consequential damages arising out of the use of the information held on this server or contained on these pages.

Care Confirmed cannot be held responsible for the misuse of information found on its website and neither controls nor does it take responsibility for representations that could be made by a third party that links itself to this website by a hyperlink.

Unless otherwise explicitly stated, all information is copyright of Care Confirmed irrespective of whether a copyright symbol and statement is present. All trademarks are acknowledged. Care Confirmed asserts its moral rights to the information held on its systems. Care Confirmed will, upon notification, consider removing any material open to legal objection pending investigation.

Care Confirmed will endeavour to have this website available 24 hours a day. However, Care Confirmed has the right to suspend access to the site, temporarily or permanently, for which no notice may be given. Care Confirmed will not be liable for any reason if the site is unavailable. As a consequence, Care Confirmed will not be liable for any loss or damage arising in contract, tort or otherwise if the website becomes unavailable or is suspended for any reason.

Care Confirmed is committed to the protection of all personal information, and to meeting its obligations under applicable Canadian privacy legislation, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Care Confirmed’s own Corporate Privacy Policy outlines our responsibility to protect the personal information that we collect and manage.

Those who participate in our Care Confirmed program/service can be assured that:

  • We will always disclose for whom we are collecting the personal information, and how the information will be used,
  • We will always obtain consent before gathering or disclosing personal information,
  • We will keep personal information in compliance with all legal requirements, and
  • We will never use personal information for any other purpose, share, or sell personal information to a third party without prior knowledge and consent.

Care Confirmed collects only the information that is required for the purpose operating the Care Confirmed program/service. We follow strict ‘industry-standard’ safeguards and controls to protect all personal information (including scheduled shredding or deleting of data, encryption, data stripping, and password protection).

For more information about privacy, please go to the Office of the Privacy Commissioner of Canada website at

For more information on other privacy laws, please visit the following websites.

Care Confirmed is committed to the protection of personal information in accordance with all applicable Canadian privacy legislation, including the Federal Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA), and the Public Health Information Protection Act (PHIPA). Personal Information shall be collected, used, disclosed and transmitted only for reasonable, business-related purposes, and in accordance with the following privacy principles:


  • Express consent is required for the collection, use, disclosure and transmittal of Personal Information, except where such consent is implied for reasonably expected business-related purposes.
  • Consent may be provided verbally, in writing or electronically.
  • Consent may be withdrawn at any time for the future collection, use, disclosure or transmittal of a Client’s Personal Information, subject to any legal obligations of Care Confirmed to continue its collection, use, disclosure or transmittal.
  • Care Confirmed may collect, use, disclose and transmit Personal Information, without consent, in compliance with any applicable law, regulation, or the order of any court or other lawfully constituted tribunal.
  • Care Confirmed monitors and records all audio and video calls for record keeping, training and quality assurance purposes. Your use of the Care Confirmed service serves as express consent to be monitored or recorded.

Limiting Collection

  • The collection of Personal Information will be restricted to that required by Care Confirmed to pursue its business-related purposes and to meet its legal obligations.

Limiting the Use, Disclosure, and Retention of Personal Information

  • Personal Information will be used, disclosed or retained only for the purposes for which it was collected, or with the consent of the website user, or for compliance with any applicable law, regulation, or order of any court or other lawfully constituted tribunal.

Security of Personal Information

  • Care Confirmed will take all reasonable steps to protect Personal Information from unauthorized access, loss, disclosure, theft or transmittal. Reasonable steps include physical, electronic and procedural measures appropriate to the level of sensitivity of the Personal Information.

Access to Personal Information

  • Website users may request access to their Personal Information by contacting the Privacy Officer.
  • Website user access to their Personal Information will be granted, except where: (i) to do so may reveal Personal Information about another person; (ii) Personal Information is protected from access by solicitor-client privilege; (iii) disclosure would reveal Care Confirmed confidential commercial information; (iv) disclosure may threaten the life or security of another person; (v) Personal Information was collected as part of an investigation into the breach of an agreement or law; or (vi) Personal Information was gathered in the course of a dispute resolution procedure.
  • Care Confirmed reserves the right to charge a Client requesting access to their Personal Information a reasonable fee for doing so where the costs of providing access are significant.
  • Care Confirmed will correct or update any Personal Information found to be inaccurate or incomplete.

Response to Inquiries and Complaints

  • The Privacy Officer will investigate and respond to all bona fide complaints in regard to the treatment of Personal Information at the earliest opportunity. If the complaint is found to be justified, the Privacy Officer will so inform Care Confirmed and appropriate remedial measures will be taken.


  • Care Confirmed has established the position of Privacy Officer, the official responsible for the development of all necessary rules and procedures for the collection, use, storage, disclosure and transmittal of Personal Information in compliance with this Privacy Policy and all applicable legislation.
  • If you would like to learn more about the Care Confirmed’s Privacy Policy or would like to speak to our Privacy Officer, Linda Hudson email us at or call 1 844- 782 -CARE (2273)

Care Confirmed is committed to respecting the privacy of visitors to its website. The guidelines below explain some of the steps we have taken to protect the privacy of visitors to Care Confirmed’s website and its features.

Care Confirmed protects the identity of visitors to Care Confirmed’s website by limiting the collection of personal information. For certain promotions and to access certain features, such as to receive a periodic newsletter, we may request a voluntary submission of information such as name, e-mail address, city, etc.

All personally identifying information collected through Care Confirmed’s website is used by Care Confirmed and its staff to process and manage subscriptions, track site usage patterns and statistics, or to deliver services through the site; such information may also be used by Care Confirmed for market research or information-request fulfillment unless otherwise indicated. Such information will not be posted or published by us, except as specified below in this privacy policy regarding anonymous aggregated data, or to provide services to you on behalf of Care Confirmed’s website. It will not be provided to third-party providers without consent.

If you choose to provide personally identifying information to us, you may receive the following types of e-mails from us:

  • E-mails related to subscription-maintenance activities.
  • Periodic e-mail newsletters highlighting new features, content, and usage tips for the Care Confirmed website.
  • Periodic special offers for additional Care Confirmed products and services.

Anonymous aggregated data may be provided to other companies with whom we do business for statistical or market research purposes. For example, we may report to advertisers that a certain percentage of our site’s users are adults between the ages of 60 and 75.

Care Confirmed may also disclose personally identifying information in special legal circumstances. For instance, such information may be used where it is necessary to protect our copyright or intellectual property rights, or if the law requires us to do so.

Any personally identifying information collected through this site is stored on limited-access servers. We will maintain safeguards to protect these servers and the personal information they store.

We may occasionally conduct online surveys. All surveys are voluntary and you may decline to participate.

All of the content on the Care Confirmed website is copyrighted by CCI Research Inc., 71 Broadway, Orangeville, Ontario, Canada L9W 1K1, and cannot be redistributed or used for commercial purposes without prior notice and confirmation.

If you have questions about Care Confirmed or its products, visit our Contact Us page to find our contact information details.

By using this site, you signify your agreement to the terms and conditions of this Care Confirmed Website Privacy Policy. If you do not agree to these terms, please do not use this site. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any modifications. Your continued use of the Care Confirmed website following the posting of any changes to these terms shall mean that you have accepted those changes.

To unsubscribe from a panel and/or Care Confirmed newsletter please visit our Contact Us page.

* Care Confirmed operates under the incorporated parent company CCI Research Inc.